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Refund Policy

Last Updated: 8/22/2024

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We are committed to providing valuable and high-quality educational content through our online courses. However, we understand that there may be circumstances where you may seek a refund. This Refund Policy outlines the terms and conditions for obtaining a refund for your purchased online course from Simply Creepy.

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1. Refund Eligibility

  • 48-Hour Refund Window: You are eligible for a full refund if you submit a refund request within 48 hours of your purchase.

  • Course Access: Eligibility for a refund requires that you have accessed no more than 20% of the course content. Excessive usage may disqualify you from receiving a refund.

  • Multiple Refunds: Users who have previously received a refund for the same course are not eligible for additional refunds.

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2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to helpsimplycreepy@gmail.com with the subject line "Refund Request - [Online Course Name]".

  2. Include Necessary Information:

    • Your full name

    • Email address used for the purchase

    • Purchase date

    • Reason for the refund request

  3. Submission Timeframe: Ensure that your refund request email is sent within the 48-hour refund window.

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3. Refund Process

  • Review Period: Upon receiving your refund request, our team will review your request and usage logs to confirm eligibility. This process may take up to 3 business days.

  • Approval Notification: If your refund is approved, you will receive a confirmation email notifying you of the approval.

  • Refund Method: Refunds will be processed to the original payment method used during the purchase.

  • Processing Time: Please allow 3-5 business days for the refunded amount to appear in your account, depending on your bank or credit card issuer's policies.

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4. Non-Refundable Circumstances

Refunds will not be granted under the following conditions:

  • Late Requests: Refund requests submitted after the 48-hour window will not be eligible.

  • Excessive Course Access: If you have accessed more than 20% of the course content.

  • Violation of Terms: If you are found to be in violation of our Terms of Service or have engaged in inappropriate or unauthorized use of the course materials.

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5. Course Cancellation or Changes

  • Course Updates: We reserve the right to update or modify course content to improve quality without prior notice. Such updates do not qualify for refunds.

  • Course Cancellation by Us (Simply Creepy): In the unlikely event that we cancel the course, enrolled students will receive a full refund regardless of the time elapsed since purchase.

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6. Contact Us

If you have any questions or need assistance regarding this Refund Policy, please contact us:

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Note: This Refund Policy is subject to change without prior notice. It is recommended to review this policy periodically to stay informed about any updates.

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